Responsible Gambling

Play for fun

We want you to enjoy the games and to see them as entertainment, not as a way to earn money. It helps to be aware of the financial and social risks that gambling can bring.

Simple rules for staying in control

• Treat a game as a way to relax rather than a way to make a profit.
• After a loss, do not try to win the money back straight away. Come back later.
• Never stake an amount you could not afford to lose.
• Keep track of the time and money you spend.

Taking a break

If you feel you need a pause, write to our support team and we will switch off your access for a while. Before the account is blocked, a support manager calls the account owner. A self-exclusion requested through our online chat lasts 30 days from the day the account is blocked.

A short self-test

If you think gambling may be causing you problems, ask yourself a few honest questions. Do you play to escape boredom or problems? Do you lose track of time when playing alone? Have people close to you said you play too much? Do you hide how much you spend, or feel the urge to win back losses at once? Do you feel lost or desperate after losing? Several yes answers suggest that it is time to get advice.

Where to get help

• BeGambleAware, a charity for the prevention and treatment of gambling harm, www.begambleaware.org
• GamCare, advice and practical help in the UK, www.gamcare.org.uk, helpline 0845 6000 133
• Gamblers Anonymous, a fellowship of people helping each other, www.gamblersanonymous.org.uk
• Gambling Therapy, support for people affected by gambling in the UK and abroad, www.gamblingtherapy.org
• Gordon Moody, therapy and support for people aged 18 and over, www.gordonmoody.org.uk
• Gamtalk, a peer support community, www.gamtalk.org

Protecting minors

Only people aged 18 or older can register. We check age through the payment accounts players use and carry out spot checks. If we find an underage player, we close the account at once and the funds are confiscated.

Blocking software

If you share a computer with people who must not gamble, filtering software such as Net Nanny (www.netnanny.com) or GamBlock (www.gamblock.com) can keep them away from gambling sites.