Terms and Conditions

How these terms work

When you open an account or use any part of our casino, you accept our full Terms and Conditions, our Privacy Policy, the rules of each game and the conditions of any promotion you join. If you do not accept them, please do not register or keep using the site. We can update the terms at any time, and the current version is always published on our website. If you keep playing after a change takes effect, you accept the new version. The English text is the original and settles any question of meaning.

Who can play

You must be at least 18 years old and old enough to gamble under the law of your country. We can ask for documents that prove your age and suspend the account until we receive them. Online gambling is not legal everywhere, so it is your responsibility to make sure that using our casino is allowed where you live.

Citizens and residents of the Netherlands, Ukraine, France, the USA, Georgia, Spain and Italy, and anyone located there, cannot open an account or deposit with us. Access is also closed from a longer list of countries set out in our full terms. We can change these lists without notice.

Your account

Each person may hold one account, and the same rule applies to a computer, an IP address and a phone number. To register you give us your email address, name, date of birth, phone number and a password. Keep your login details private, because you are responsible for everything done on your account until we confirm it is closed.

If an account stays without a login for 180 days, it becomes inactive. From then on we charge an administration fee of £5 per month while it remains inactive. If less than £5 is left, the remaining balance is taken, and no fee is charged once the balance is zero.

Identity checks

All players who deposit go through our KYC checks. We can confirm your identity through outside databases, by phone or by asking for documents, before or after a deposit. Documents must be genuine and readable, and the name and date of birth must match your profile.

Deposits and withdrawals

Money you deposit must be your own and come from a payment account, wallet or card in your name. Before a withdrawal, your profile needs a confirmed phone number and email address, and each deposit has to be played through three times. Withdrawals normally go back to the method you used to deposit. Payout limits depend on your player status, and only one withdrawal request can be open at a time. Our homepage explains the details.

Bonuses

A bonus works only after you activate it, and only one bonus can be active at a time. Each offer has its own wagering, maximum bet and time limit. If we find bonus abuse, we can cancel the bonus and any winnings linked to it.

Fair play

Collusion, fraud, the use of bots or third-party software and any attempt to interfere with the site are not allowed. If we find this kind of activity, we can block the account, cancel bets and keep any winnings involved.

Closing an account

You can ask us to close your account at any time. We can also close or block an account without notice, for example when it is linked to an account that was closed before or is used for fraud. If an account is deleted or blocked, the balance held at that moment is not paid out and bonuses are not credited.

Complaints

If something goes wrong, please contact our support team first, and only then file a formal complaint. In a dispute, our server records and correspondence are used as the final evidence. A random number generator decides the result of every game.